Right now, the people who care for our families, pack our produce and deliver our parcels face a fragile financial existence. And that’s not right. We believe they deserve to live and work without compromise. So we’re doing something about it.

At Collective, we’re enabling companies with the right intentions to provide the right protections. Working directly with the on demand platforms propelling our economy forward. Helping them ramp up recruitment and retention, increase engagement and protect their people. All at the same time. Together, we’re making independent work, work for everyone.

We’ve got backing from the people behind Deliveroo, Zoopla and Cazoo, and have been featured in The Economist, TechCrunch and The Times (to name a few). And as we expand operations across the UK and Europe, our mission is gaining momentum.

A brief overview:

As a Enterprise Customer Success Manager, you will be responsible for turning our customers into our ambassadors, making us their partner of choice to support their independent workers. You will lead on the relationship management, guiding them from initial onboarding to becoming their long term point of contact.

What will you do?

🚀Join a world class team (across the UK & Netherlands)

📈Deepen the relationships with existing clients through regular business reviews and catch ups.

🏗 Lead on the implementation of new customers and new products working closely with the CS operations team.

🙏 Identify, test and help build the business case for potential product and service improvements by ensuring we listen to our customers.

🔭Focus on client health and net revenue retention

🔎 Identify and owning upselling opportunities.

🤝Work closely with your counterparts in Sales and Marketing to deliver the best experience to our customers and performance to the business.

❤Contribute to the disruption of our social mission

Three reasons this role is great:

⭐ You will work closely with our customers who are amongst the leading on-demand platforms in the UK and beyond. Together, you will support them to make a real difference to the financial wellbeing of their independent workers.

⭐ You’ll work with our close-knit marketing, product and sales teams, using user insights to drive the way we facilitate and deliver our offering.

⭐ If you are looking to make a mark in your career and learn and grow quickly - this is the opportunity for you. We have big ambitions for growth, move at a fast pace, and work autonomously with the support of startup founders and senior tech leaders who have done this before.

You will need:

First and foremost, you are an experienced Customer Success Professional with demonstrable experience managing and supporting enterprise customers.

You are customer-oriented with proven abilities in building and developing long-term customer relationships. You have empathy for customer needs while considering technical constraints and business goals.

You are product focused with an ability to bridge the gap between our customers and the product teams by facilitating feedback mechanisms.

P.S we recognise candidates may not align perfectly with every characteristic of this role and still encourage you to apply. 🤞

You should join us if:

You are a self-starter who is not scared to do some heavy lifting on the Customer Success’ commercial targets.

You enjoy developing solid, sustainable relationships which result in a win-win for both parties.

You have great attention to detail, highly analytical, confident in drawing insights and presenting data.

You have empathy for customer needs, but can also consider technical constraints and business goals.

What will you get in return?

💸Employee Equity Options

👶 Enhanced Parental Leave, starting (or growing) a family is a major life event, with twists and turns, we know that it’s not straightforward and we’re here to support you!

25 days annual leave (plus bank holidays)

🎂Birthday day off, because no-one should have to work on their birthday

🏡 Flexible working, split your time between home and any of our offices in London or Amsterdam

🌏Work from abroad (up to 20 days a year)

🌳Personal development budget, to help you grow

💻 a shiny new laptop

🩺 Keep healthy with 24/7 GP, Mental Health Support & Gym Discounts

🚲Cycle to work and 🎧Tech scheme saving you money and spreading the cost

🎉Deals & Discounts at major retailers, gyms and more

Our Commitment

We aim to foster a diverse and inclusive workplace where differences are valued and where employees are treated fairly and supported in achieving their full potential.

Collective is therefore fully committed to ensuring that it recruits, develops and retains employees solely on merit and that no one is treated less favourably because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.